Refund handling
Refund requests are reviewed against product access, download history, support activity, installation state, and billing timing.
Legal
Refund and renewal policy
Refund, renewal, pause, and cancellation guidance for MarketVista plugin subscriptions.
Subscription lifecycle
Renewals keep updates, support, and license validation active. Past-due subscriptions can enter grace, review, pause, or suspension based on the billing bridge settings.
Access impact
Cancelled subscriptions can lose download access, update eligibility, support access, and future license validation after the active paid term or approved grace period ends.
Resolution first
Customers should contact support for install, activation, or configuration help before requesting a refund for a technical issue.