Support scope
Support includes setup guidance, license activation, approved-domain review, release questions, product settings, and reasonable troubleshooting for supported WordPress installs.
Legal
Plugin support policy
What MarketVista plugin customers can expect from setup guidance and product-specific help.
Outside scope
Custom development, unrelated WordPress repairs, third-party plugin conflicts, custom hosting incidents, and unsupported environment work may require a separate service agreement.
Guidance by plugin
Each plugin lane should include setup notes, release notes, update cadence, known requirements, and support expectations inside the customer dashboard and admin delivery records.
Response lanes
Security, agency, and compliance-sensitive subscriptions can receive priority support terms when the catalog package includes that support window.